Operations Associate

Roles and Responsibilities:
• OPD Management and Consultants Coordination.
• Registration and billing
• Telephone operations.
• Appointment and Scheduling.
• Cancelling / rescheduling appointment whenever necessary by calling and informing the concerned patients
• Information delivery
• Handling queries, enquiries and coordination with lab & diagnostics
• Coordinating with inter branch cross functional team.
• Compiling MIS data and sending it to the concerned operation in charge who oversees consolidating data
• Service recovery in that Area.
• Training in the hospital HIS & company modules.
• Maintaining attendance, leave & delays in absenteeism of the Consultants.
• Room Readiness & coordinating with IP formalities
• Inter departmental co-ordination (Wards, H/K, Maintenance, Stores, Admin, IT)
• Handles patient grievances (regarding waiting period for the Dr and non-availability of appointments)
• Provide patients with information regarding advised investigations and procedures
• Assist and direct patients that have come in for health check up
• Manage and record time spent by patient as mentioned in the standard operating procedure
• Co-ordinate for timely delivery of the report at the designated counter
• Maintain service standards as specified in the standard operating procedure
• Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
• Uphold basic standards of cleanliness of workplace area as well as self-grooming, and demonstrate use of standard phrases  and telephone etiquette during all points of customer interface
• Proactively distribute feedback forms, google, FB review and seek suggestions from patients/attendants
• Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the  job profile
• Effectively utilize all communication systems
• Building a cordial relation with in house consultant team at the network hospital & coordinating to conduct internal consultant engagement activities.
• Adhere and contribute to cordial inter and intra team relations
• Complete any other ad-hoc task assigned by the concerned superior

What we are looking for:
• Min Qualification Graduation/ MBA/PGDM.
• At least 2-3 years of Exp in handling hospital operations.
• Person must have knowledge of admission process/ discharge process.
• Having good communication skills.
• Exposure of oncology will be an advantage.
• Good knowledge of MS office is must
• Person having knowledge of hospital software would be preferred.