Wellness Therapists

The wellness Therapist plays a crucial role in providing exceptional wellness treatments and services to guests, ensuring their relaxation, rejuvenation, and overall well-being. This individual is responsible for delivering a wide range of Naturopathy/wellness therapies, such as massages, facials, body treatments, Hydrotherapies, mud bath, plantain bath, packs & wraps and other specialized services. The wellness Therapist maintains a high standard of professionalism, customer service, and technical expertise while promoting a tranquil and soothing environment for guests.

Job  Responsibilities:

1. Treatment Delivery:

2. • Perform a variety of Naturopathy/wellness therapies, including massages, body wraps, facials, manicures, pedicures, and other specialized treatments based on guest preferences and needs.
   • Utilize a range of techniques and products to deliver exceptional wellness experiences, ensuring high-quality service and customer satisfaction.
   • Maintain a thorough understanding of different treatment protocols, product knowledge, and contraindications, and provide appropriate recommendations to guests.
   • 2.Customer Service:
     • Greet and welcome guests in a warm and professional manner, ensuring their comfort and addressing any concerns or questions they may have.
     • Conduct thorough physical examinations with guests to assess their needs, medical history, and preferences, customizing treatments accordingly.
     • Provide personalized recommendations on wellness services, products, and home care routines to promote continued wellness and self-care.
3. Sanitation and Safety:
   • Adhere to strict hygiene and sanitation standards, including proper disinfection, sterilization, and maintenance of equipment, tools, and treatment rooms.
   • Follow established health and safety protocols, including the use of personal protective equipment and the handling of chemicals and products in a safe and responsible manner.
   • Maintain clean and organized treatment rooms, replenishing supplies and linens as needed to ensure a comfortable and inviting environment for guests.
4. Product Knowledge and Sales:
   • Stay updated on the latest wellness industry trends, techniques, and product advancements, continuously expanding knowledge and skillset.
   • Promote and recommend retail products, explaining their benefits and features to guests, and generating additional revenue through product sales.
   • Maintain accurate records of guest treatments, product usage, and inventory levels, assisting to wellness manager or supervisor in inventory management and restocking activities.
5. Professionalism and Teamwork:
   • Demonstrate a professional appearance and conduct at all times, adhering to the spa’s dress code, code of ethics, and policies.
   • Collaborate effectively with other wellness team members, providing support, assistance, and a seamless experience for guests.
   • Participate in training sessions, workshops, and professional development activities to enhance skills, knowledge, and industry certifications.

Qualifications:

• Certification or diploma in TAT/spa therapy, aesthetics, or a related field.
• Proven experience as a Naturopathy Therapist in a reputable Hospital or wellness centre.
• Extensive knowledge and proficiency in a variety of wellness treatments and techniques.
• Strong customer service and interpersonal skills, with the ability to build rapport and connect with guests.
• Excellent communication skills, with the ability to listen attentively and provide clear explanations and recommendations.
• Attention to detail and ability to maintain high standards of cleanliness and sanitation.
• Ability to adapt techniques and treatments to meet individual guest needs and preferences.
• Basic computer skills for record-keeping and product inventory management.
• Physical stamina and dexterity to perform treatments for extended periods.
• Willingness to work flexible hours, including evenings, weekends, and holidays.